Cancellation &
Rescheduling
At KleanCierge, we understand that plans change. To ensure we can continue providing excellent service to all our clients, we've established the following policy.
Cancellation Windows
48+ hours before service
Full refund of your deposit, no questions asked
24-48 hours before service
50% deposit refund OR free reschedule to any available date within 60 days
Less than 24 hours
Deposit is non-refundable, but we'll offer a reschedule credit valid for 30 days
No-show or same-day
Full service amount will be charged
Emergency Situations
We understand that true emergencies happen. Medical situations, family emergencies, severe weather. In these cases, please contact us directly at (202) 495-0455, and we'll work with you on a case-by-case basis.
Rescheduling
We always prefer to reschedule rather than cancel. Contact us anytime to move your appointment to a more convenient time. Our team will work to accommodate your schedule.
How to Cancel
Call Us
The fastest way to reach us. Call (202) 495-0455
Email Us
Send your request to info@kleancierge.com
Please include your booking confirmation number when contacting us.
Processing Timeline
Approved refunds are processed within 48 hours and typically appear in your account within 5-10 business days, depending on your bank.
Questions?
We're here to help. Contact us anytime with questions or concerns about our policies.