Cancellation &
Rescheduling
At KleanCierge, we understand that plans change. To ensure we can continue providing excellent service to all our clients, we've established the following policy.
Cancellation Windows
48+ hours before service
Full refund of your deposit, no questions asked
24-48 hours before service
50% deposit refund OR free reschedule to any available date within 60 days
Less than 24 hours
Deposit is non-refundable, but we'll offer a reschedule credit valid for 30 days
No-show or same-day
Full service amount will be charged
Organizing Session Cancellations
Home organizing sessions require at least 24 hours' notice to cancel or reschedule. Because each session reserves a long, dedicated block of your Pro's time and move management coordinates with your move date, cancellations made 24 or more hours before a scheduled session may be rescheduled to any available date at no charge. Cancellations made less than 24 hours before a session, and no-shows, are charged in full.
Emergency Situations
We understand that true emergencies happen. Medical situations, family emergencies, severe weather. In these cases, please contact us directly at (202) 495-0455, and we'll work with you on a case-by-case basis.
Rescheduling
We always prefer to reschedule rather than cancel. Contact us anytime to move your appointment to a more convenient time. Our team will work to accommodate your schedule.
How to Cancel
Call Us
The fastest way to reach us. Call (202) 495-0455
Email Us
Send your request to info@kleancierge.com
Please include your reservation confirmation number when contacting us.
Processing Timeline
Approved refunds are processed within 48 hours and typically appear in your account within 5-10 business days, depending on your bank.
Questions?
We're here to help. Contact us anytime with questions or concerns about our policies.